SlotsWise Casino Privacy Policy – How We Protect Your Personal Data in the UK

At SlotsWise Casino, we take the privacy and security of your personal data extremely seriously. This Privacy Policy explains what information we collect, how we use it, and the rights you have as a UK-based player under the UK General Data Protection Regulation (UK GDPR). We operate in full compliance with the Data Protection Act 2018 and are committed to being transparent about our data practices. Please read this policy carefully before using our website or services.

Who We Are

SlotsWise Casino is the data controller responsible for the personal information you provide when registering and using our platform. If you have any questions about how we handle your data, you can contact our dedicated Data Protection Officer using the contact details provided on this website. We are registered with the Information Commissioner's Office (ICO) as required by UK law.

What Personal Data We Collect

When you create an account or use SlotsWise Casino, we may collect the following categories of personal data: your full name, date of birth, residential address, email address, telephone number, payment information, and identification documents required for age and identity verification. We also collect technical data such as your IP address, browser type, device information, and browsing activity on our site through cookies and similar technologies.

How We Use Your Personal Data

We use your personal data for several legitimate purposes, including processing your registrations and transactions, verifying your identity and age in line with UK Gambling Commission requirements, providing customer support, preventing fraud and money laundering, and sending you relevant promotional communications where you have given consent. We may also use your data to comply with legal obligations and to improve our services through aggregated analytics.

Legal Basis for Processing

Our processing of your personal data is based on the following legal grounds: performance of a contract when fulfilling your gaming account obligations, compliance with legal and regulatory requirements, our legitimate interests in operating a secure and compliant gambling platform, and your explicit consent where applicable, such as for marketing communications.

SlotsWise Casino does not sell your personal data to third parties. We may share your information with trusted service providers who assist in operating our platform, including payment processors, identity verification agencies, and customer support tools. All third-party partners are contractually required to maintain the confidentiality and security of your data. We may also share information with regulators or law enforcement where required by law.

Data Retention

We retain your personal data for as long as your account remains active and for a period of up to five years after account closure, in line with our regulatory obligations under UK anti-money laundering legislation. After this period, your data is securely deleted or anonymised.

As a UK resident, you have a number of rights regarding your personal data. These include the right to access your data, the right to correct inaccurate information, the right to request deletion of your data, the right to object to processing, and the right to data portability. To exercise any of these rights, please contact our Data Protection Officer. You also have the right to lodge a complaint with the ICO at ico.org.uk.

Cookies

SlotsWise Casino uses cookies to enhance your browsing experience and to analyse site traffic. You can manage your cookie preferences through your browser settings or via our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our website.

Frequently Asked Questions

Does SlotsWise Casino sell my personal data?

No. We never sell your personal data to third parties. Your information is only shared with service providers who are necessary for the operation of our platform and who are bound by strict data protection agreements.

How can I request deletion of my account data?

You can submit a data deletion request by contacting our Data Protection Officer via the contact page. Please note that some data may need to be retained for regulatory compliance purposes even after account closure.

Is my payment information stored securely?

Yes. All payment data is encrypted using industry-standard security protocols. We work only with PCI DSS-compliant payment processors to ensure your financial information remains protected at all times.